Ebay returns policy seller and buyer tips

You'll need to contact the seller through the Resolution Center to start the process so eBay can get involved and refund your money. 16 May 2017 If you ask them to return the item for a refund, they send you their old junk and threaten to give you a bad review if you complain. Since Internet auctions began in 1995, they have become perhaps the hottest selling and buying phenomenon Below are some basic tips to help facilitate your buying and selling. Almost all brick and mortar stores have them and we can't be any different online. Yes, no matter how much you need that cooler. We encourage you to offer a buyer-friendly return policy. This way, if the item is lost, they can make a claim with the delivery service and initiate a refund to you, or you can claim a refund yourself if they're being a total numpty and not responding. 28 Jul 2015 Both eBay users and eBay itself frown upon keyword misuse, but proper use of keywords is one of the most important tips for selling on eBay. Be sure to add the shipping costs, your shipping policy, payment options and return policy. Now the buyer what a refund and want me to pay for the postage, So I told the buyer that ill take the return but not paying for the postage. The exchange of money and goods is left entirely to the two parties, much like on Craigslist. "I began to discover the flaws, as buyers were claiming their item wasn't received even though I had proof of postage. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. But don't When we see that email that starts with, "A buyer requested to return an item" we all Think through all of these issues and include terms on your listing so that your policies are clear and the buyer has the right information from the beginning. Look for the receipt you received by email from eBay for the purchase. As a seller  eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. If they do not, ask for one via email, and if you still don't get it in written for, pass on the seller. A return policy can make a buyer more comfortable. You can sell non-electronic non-electric items. Here's the ultimate guide to getting it right. 8. ( Note: My return policy is a no questions asked money-back guarantee if the buyer  Sep 23, 2015 Through much trial and error, I've developed a keen sense of how to buy and sell through Craigslist, and here I share some of my insights and tips. 4 min article In most categories, sellers have to accept either PayPal or credit cards, but they may choose to offer other options as well. Have a clear returns policy. But you've been scammed – the email  Find the return policy. into my PayPal account, printed out a bunch of shipping slips for one order (that was sold 12 months prior), and then issued a refund to another account. Tips for winning auctions. . It's also worth noting that under eBay's own buyer protection rules buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's  In this day and age you must have a return policy. Sellers are able to set up certain policies and procedures so  May 26, 2017 There are a lot of TRUST issues involved with eCommerce (we previously wrote a post with eBay tips and tricks that include a lot of trust signals to win eBay sales ). So I recently sold a mac book pro and the picture clealy shows the defect but i forgot to mention one. The most common complaint for sellers is that orders are returned with a reason of 'item not as described', entitling the buyer to a free return, when the real reason is something completely  9 Jun 2017 It can be easy to bag a big bargain on eBay if you know the tips and tricks to use. An area which sellers tend to do the minimum on. We offer 30-day returns, which may seem risky but we have confidence in our process that our customers will be  7 Oct 2016 Amazon and eBay provide return policies, while Facebook and Craigslist do not. This way, if the item is lost, they can make a claim with the delivery service and initiate a refund to you, or you can claim a refund yourself if they're being a total numpty and not responding. For example, under eBay's money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the  The eBay Safety Centre gives tips such as safe ways to accept payment, recognising suspicious bids, checking the identity of your buyer, examining feedback and A basic scam involves a buyer simply claiming their item never appeared and asking Paypal to refund their money, which Paypal can deduct from the seller's  eBay is a phenomenon! - 50 million users worldwide, and growing rapidly in the UK. It's easy for customers to take advantage of that. Make sure that you're eligible to bid on the item. eBay wants buyers to feel confident purchasing on the site, so they guarantee that if an item isn't as described or doesn't arrive, they buyer will get a refund. eBay scam 2: The fake PayPal account. This is the best we found: ITEM MUST BE RETUNED WITHIN: 7 DAYS REFUND WILL BE GIVEN AS: merchandise credit Return Policy details: If the items We require all sellers on eBay to specify a return policy, whether the policy is to accept returns or not. If you buy from a business rather than an individual on eBay you have greater refund rights under the Consumer Rights Act; If you end up in a dispute with a buyer or seller, the eBay Money Back Guarantee scheme is there to help  Get better results selling on eBay with 77 free tips from an eBay PowerSeller. As noted in a Here we will share our eBay selling tips when handling customer eBay returns and refunds. Offer a 30 day returns policy over a 14-day policy; Do not charge restocking/administration fees. Most transactions on eBay go smoothly, but if your item arrives damaged or faulty, you can return it. The Mickey Mantle baseball glove I bought clearly had replacement laces after I expressly asked if they were original. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Prohibited items Display contact details, returns policies, and terms and conditions in your listings. If you sell a  21 May 2015 If you are going to buy on eBay (that is how I bought my Apple Watch), make sure to check out the seller feedback comments and compare the device price to eBay history. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return  2 May 2016 Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. Marketplace operates a lot like a classified ads page: It simply lists items and leaves the buyers and sellers to negotiate the sales. eBay makes buying and selling super-easy for people on the go or without a home computer. Fully Explore If you sell used cars or second hand goods, then your return policy is going to be much different than if you were selling new goods. If you're looking for an easy and rewarding “in” to buying and selling online, there is no better option than Craigslist. We've We require all sellers on eBay to specify a returns policy, whether the policy is to accept returns or not. Nov 15, 2017 Many new sellers don't like the idea of offering a return policy, but under the eBay Guarantee, all sellers have one whether they like it or not. A well written policy can possibly prevent seller from having to do a full credit card refund if the buyer returns the item and this is not in accordance with your  Feb 15, 2017 eBay offers a money back guarantee that states, “If the item isn't exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items. . eBay recognises that sellers that offer a buyer-friendly policy are more likely to get sales than others that don't. Far easier than eBay, Craigslist offers  20 Oct 2017 Make sure that you can follow these 'laws of the land' before you embark on your grand eBay enterprise so that both eBay and potential buyers will find you to be respectable and trustworthy. Another . A generous return policy can help you qualify for Top Rated Plus and attract more buyers. ” So regardless of if your listing has a return policy or not, eBay has the last word on returns. For example, a seller may require buyers to have a PayPal account. The author is an experienced UK trader who knows the pitfalls and tricks for profitable buying and selling. If you're looking for an easy and rewarding “in” to buying and selling online, there is no better option than Craigslist. When a seller lists an item on eBay, and a buyer buys or wins that item, the seller and buyer have entered into a contract that both members are expected to honor. Top tips. Knowing your buyer. Buying. I will argue that this is the main reason  Buyers are more comfortable shopping with sellers who accept returns, even though most buyers will never return an item. Ecommerce websites such as eBay and Amazon allow sellers to place their listings in front of a large audience with minimal processing fees. I put my return policy in a prominent place right in the description. Now the buyer whants to open up a case. The best way to deal with returns on eBay is to  15 Nov 2017 Many new sellers don't like the idea of offering a return policy, but under the eBay Guarantee, all sellers have one whether they like it or not. This guide offers 40 eBay and second-hand buying tips, with tools to find underpriced goods, exploit spelling mistakes and auto-bid to seal deals, plus police . The more you know about When members report cases of inappropriate buying or selling behavior, we'll try to resolve the issue. Far easier than eBay, Craigslist offers  Nov 9, 2015 With every transaction, eBay users have the option to leave the other party feedback (both buyers and sellers). Ebay said I had to refund them as I had not sent them recorded delivery," she says. As a seller  18 Apr 2017 Return requests are part of being an eBay seller. Offer to pay for returns postage if  Insider Tips for Buying on eBay. Sellers often complain about how unfair it is that eBay favors buyers over sellers when disputes arises. If you accept returns, specify a return policy for international sales within the Item Description, if it's different from your return policy for sales to buyers located in your country. Returning an item. What should I do? I new at selling on ebay. How it works: Selling an item, you receive the customary email notification from PayPal that your buyer has paid, and duly mail them the goods. Sellers. OFFER A RETURN POLICY. Aug 18, 2016 I didn't have to do much research to find forum after forum of online sellers who had negative experiences with bad buyers when it comes to return policies. Tip: Don't include returns policy details in the item description as buyers may not see it. If a deal is too Prices seem pretty reasonable and the peace of mind with the return policy may have value for some buyers. We have been selling on eBay (on a smaller scale) for 10 years so we understand that sometimes there are buyers that will try and take advantage of you. How sellers can avoid transaction problems. 27 Jul 2017 Before purchasing a large ticket item, including an automobile, it's a smart move to review the seller's posted return policy and determine if the item you're purchasing will qualify under the seller's terms. She then told me that not only did she want me to pay the postage for her to return the trousers (which, by the way, as a private seller, you do not have to do), she  12 Aug 2016 All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don't accept returns, but they're still subject to eBay's Money Back Guarantee). You can list an item and include a “no refunds/returns” policy. Make sure the seller accepts your preferred payment method and that the payment method offers some form of  23 Sep 2015 Through much trial and error, I've developed a keen sense of how to buy and sell through Craigslist, and here I share some of my insights and tips. Top help topics for you. I have been hearing rumors and legends about selling on ebay that a buyer could ask for full refund without having to return the goods or threatening the seller for discounts or money back after recei 9 Nov 2015 With every transaction, eBay users have the option to leave the other party feedback (both buyers and sellers). Honouring original terms when you accept payment for an item at the end of a  7 Nov 2016 Security tips and tricks for buyers and sellers on eBay. One seller reported sending new black boots, but the buyer complained they were used and green: “He returned his old green boots and got a new pair in exchange, and PayPal  7 Sep 2017 Ebay is the most notable auction site on the internet, with millions of sellers hawking their wares every day and just as many eager buyers searching for . Reassure your buyer that your items are not broken or defective by offering a return policy. Also, be sure to accurately describe any damage in the description. Buyers are more comfortable shopping with sellers who accept returns, even though most buyers will never return an item. eBay  18 Aug 2016 I didn't have to do much research to find forum after forum of online sellers who had negative experiences with bad buyers when it comes to return policies. eBay sellers should understand the limits of a return policy and  Top tips. eBay has a place for a return policy –but bidders have to look around and click to another page to find it. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy  Review the shipping terms, refund and return policy, and other terms and conditions. 23 Jun 2014 For my part, in 15 years I've only returned an eBay purchase once. uk, not to the American site. co. Make sure you're eligible to bid on or buy the item. Make sure that the seller offers your  Dropshipping eliminates the step of keeping inventory, instead enabling the seller to purchase wholesale products individually and then sell these for a profit online. It is a guide to eBay. To be successful, you need to do more than just watch the . Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a  4 Apr 2017 Returns Policy. Tip: Don't include returns policy details in the item description as buyers may not see it. But don't When we see that email that starts with, "A buyer requested to return an item" we all Think through all of these issues and include terms on your listing so that your policies are clear and the buyer has the right information from the beginning. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. 18 Jan 2016 Also, reliable sellers have a clear description on their refund policy. The book provides everything that tens of  9 Feb 2015 Fortunately, victims of this kind of fraud have usually got a refund from eBay. eBay buying guide. 19 Jan 2016 Telegraph Money has had countless emails from readers about problems when buying and selling on eBay. Accepting returns can also provide your buyers with a way to resolve  Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return. However, allowing returns can also mean people will be more likely to find problems with your items simply because the return policy makes it easier for  Review the shipping terms, refund and return policy, and other terms and conditions. For example, under eBay's money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the  I have been hearing rumors and legends about selling on ebay that a buyer could ask for full refund without having to return the goods or threatening the seller for discounts or money back after recei. I hope you find this useful. I've written out my views on eBay in order to help buyers avoid being scammed. If you accept returns, specify a return policy for international sales within the Item Description, if it's different from your return policy for sales to buyers located in your country. A "no questions asked" return policy can allow you to make a large purchase with confidence knowing  7 Dec 2015 Amazon and eBay have generous return policies that favour the buyer. 15 Feb 2017 eBay offers a money back guarantee that states, “If the item isn't exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items. We've We require all sellers on eBay to specify a returns policy, whether the policy is to accept returns or not. 2. Consideration and examples of return policies. If you're returning an item because  Sellers need a return policy to cover & protect yourself. It should have the return policy on it. We require all sellers on eBay to specify a return policy, whether the policy is to accept returns or not. You can require buyer cover insurance. The thrill of eBay is finding great deals while outbidding the competition. Honouring original terms when you accept payment for an item at the end of a  Sep 7, 2017 Ebay is the most notable auction site on the internet, with millions of sellers hawking their wares every day and just as many eager buyers searching for . Don't forget the return policy. Do you have any tips or maybe a bad experience buying things on eBay? How did you solve your  10 Jun 2014 ebay return policy ebay refund policy. Some credit card companies are honoring seller policies. Some of  15 Apr 2017 I'm sure you've heard tales of disgruntled buyers on eBay (and let's be honest, some scammers), causing a problem for good, honest sellers. If the seller has any buyer requirements that you don't meet, contact the seller for permission prior to placing a bid or using the Buy It Now feature. eBay's Money Back Guarantee (MBG) allows buyers to return an item if it is 'not as described' and also assists when an item is not received. What are the rules and policies for listing items on eBay? Basics. eBay wants buyers to feel confident purchasing on the site, so they guarantee that if an item isn't as described or doesn't arrive, they buyer will get a refund. However, allowing returns can also mean people will be more likely to find problems with your items simply because the return policy makes it easier for  This will make your listing easier to read. Etc… Sellers need to accept return requests most of the time, so stating a no refunds scheme is almost futile since if the item is defective your return policy doesn't matter. One of the best selling products from The Auction Seller's Resource is the Wholesale Buying System (WBS). Tips for Buying and Selling Lundby on eBay. Here are Asking a question through the listing makes it easy for the seller to make it visible to other buyers. This is the first UK book on eBay. eBay is like any other market: some sellers are honest and some are dishonest; and then there are sellers who fall in the middle: they are basically honest but don't have the most customer-friendly policies or attitudes. You must spell out your return policy clearly at the end of your auction description and/or in the form eBay gives you to do this. Important: Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. If an item turns out to be faulty, counterfeit or just never turns up, you'll be more likely to get a refund. Qualify for VAT  9 Dec 2013 Rebecca Barrow started a business selling products on eBay to supplement her hairdressing income. Even if you specify that you don't accept returns, a buyer may be able to open an eBay Money Back Guarantee case for eligible items if the buyer didn't receive an item or the item doesn't match the listing description. Learn more about Seller performance standards. If you buy from a business rather than an individual on eBay you have greater refund rights under the Consumer Rights Act; If you end up in a dispute with a buyer or seller, the eBay Money Back Guarantee scheme is there to help  Have a clear returns policy. If the seller Issuing refunds in a timely manner if you accept returns or when there are problems with delivery. The best way to deal with returns on eBay is to  Apr 18, 2017 Return requests are part of being an eBay seller. Your returns and refunds can be an excellent selling point to your buyers. paypal. These tips can help make your transactions trouble-free