Business english telephone phrases pdf


• Dear Mr. Phone a business number and the receptionist is likely to say the i”! name of the company and answer more politely or formally. Explain the following words and make up sentences with either of them: 1. a Yes, I'd like to speak to Ifakat Karsli, please. com/about-bep/about- business-englis Business English Pod :: Learn Business English Online | Business English Lessons for Telephoning and phone calls in English. Business English. This is a typical business telephone conversation. ENGLISH LEARNING Dialogue 1-6: A Telephone Call. Be polite. Learn 500 useful words and expressions for travelling abroad. Meaning B Use the phone English to fill the gaps in the dialogue. . Here is a list of the most common Business English Telephone Phrases for: Answering the. http://www. Salutation. • Dear Sir. I've got ……. • Do not speak too fast. A collection of ESL, EFL downloadable, printable worksheets, practice exercises and activities to teach about telephone. I am trying to contact (name). I wanted to know about your travel plans. Phone English Exercise. are informal ways of responding to a thank you. For example, Spanish translating the phrase used in his or her own language when he or she on the phone. On one hand Most telephone conversations are based on a certain repetitive set of phrases for talking on the phone. Would you like to leave a message? This book includes practical materials of Business English initially designed for students of Exercise 1. Repeat with a different conversation with the same starter if you can, then do the same with different starters. Telephone phrases in English: Making a call. If you are too informal, they might think you are being rude! Generally speaking, when you are calling in a business  Telephoning matching & dialogue gapfill (PDF). Fun fact! While in English, it's ring ring!, in French we  17 Mar 2017 The following example business telephone conversation can be used as a role play in class to introduce a number of standard phrases to practice telephoning in English. a. business call / personal call telephone directory = phone book mobile phone phone card fax machine answering machine engaged = busy dial a number leave a message phone back. Elementary business English telephoning language. First let's learn some essential telephone vocabulary, and then you'll hear examples of formal and informal telephone conversations. Johnson: Hello Mrs. Idioms and expressions for telephoning (PDF). You could write an example on the board with a gap, and elicit the question. Keep in mind that In English this is often done by using would. This is Paul Smith  The rules for answering the phone in the international workplace seem to be more universal. Compare: I want some more information  Welcome to the 2nd English Matters language guide! This time we wo- uld like to acquaint you with words, phrases and expressions that are used for exchanging courtesies. Answering the phone. It takes time to adopt new want to look at the 'Me and my child's school' unit of the English My Way programme. Using the telephone unit (PDF). I' ll just put you through. 1. . I'll see if he's in. Decide whether the following sentences are true (T) or false (F). 1- Abernathy and Jones- this is the  This leaflet provides advice on using spoken English in three different workplace situations: 1) Informal conversation with colleagues and clients etc. Therefore, we provide various English programs, including English conversation, business English,. Logistics as a business concept evolved/has evolved in the. How can I help? Can I speak to …, please? Who's calling, please? Please hold. A. Telephoning exercises (PDF). Asking for the caller's name. Production logistics gets/is getting more and more important now. Directory Enquiries reverse charge call local call. Useful Phrases. At present, supply chain operators use/are using the latest systems and techniques. Could I speak to……please? Who shall I say is calling? Just a second. (a cell phone with more advanced capabilities is called a  Different languages have different phrases that are used in telephone calls. IN CONTEXT 3-5 min. b Yes, it's Ivana . If you are too formal, people might find it difficult to feel comfortable when talking to you. Achtung. 6 Margot (never be) good at figures so her B Study the two lists and find abbreviations and synonyms for these words and phrases: 1 thousand (Hint: This  We offer a range of material that is designed to help you to write letters and emails, hold telephone conversations and give presentations in English. (available here:  1 How comfortable are you speaking English on the phone? Work with a partner. Always, always leave your return telephone number as part of your message, including the area code . There are different types of phones: • cell phones or mobile phones. 3) On the telephone. /. 2016 Here in this article, I have listed down words and phrases to help you navigate French phone conversations like a pro! You can also save a copy of this list in a PDF format. 5 Ivan (just have) his first telephone interview in English. The company Mr. In turn when you need to speak to a specific person, the polite form is to say I would like to speak with Mr. Key words and phrases a bad time a good time check in on free interrupt on hold voice mail voice mail messages. 2. Suggested Teaching Method. CL10. b Yes, it's Ivana . Click on Listen All and follow along. I wanted to run through the arrangements. In business, phone calls are often interrupted. Brown works  13 Dec 2013 - 5 min - Uploaded by Twominute EnglishHaving business telephone conversations in a second language can be very stressful if you don Basic business telephone etiquette. Take responsibility . Telephone conversation gap-fill (PDF). Happy to help. BBC Learning English. Business English - vocabulary and phrases relating to telephone connections and conversations. English. Trainer Guide . EVERYDAY CONVERSATIONS: LEARNING AMERICAN ENGLISH. That's why we've put together this helpful guide of 40 must-know phrases for professional telephone conversations. on the phone for you. Be informed about your business, its services and personnel, and have basic materials and. Compare: I want some more information  Jan 29, 2014 As well as speaking clearly when talking on the phone, it is vital to use the right level of formality. French phone calls vocabulary download pdf. Smith): Hello, Diamonds Galore  Written by Bob Wilson ©Robert Clifford McNair Wilson 20008. A Match the phrases with their meanings and then translate them. com. Just click the yellow button below. You need to make  Tell the students that they must not look at their partner's worksheet. Note which and common phrases used in workplace telephone conversations to accomplish these tasks. The more Teaching Essential Business Phone Etiquette. Use common business tools and technology. → Using good telephone etiquette. Demonstrated ability to use clear diction and polite expressions. com/business-english/business-letters2. If they learn  b) Complete the sentences with the correct alternative. Lehrplanwechsel! Teildruck . Read the phone conversation below and choose the correct answer for each question. Do the same  A listening exercise. 3. Industries, Susan speaking. The formal phrases are for business and official calls and for calls to important people. Some of the more commonly used telephone expressions. Learn. First let's learn some essential telephone vocabulary, and then you'll hear examples of formal and informal telephone conversations. and S-L-O-W-L-Y, including REPEATING your telephone number at the end of your message. Reading: Unit 15 On the Telephone. Use the phone professionally: be polite, respect other people's time, and use voice mail wisely. Includes phrases for answering the phone, starting and ending conversations, taking and leaving messages, making requests, and so on. Listen to the conversation and then answer the questions based on the telephone call. Can I speak to (name), please? May I speak to (name), please? I would like to speak to (name) please. Can I speak  Learning how to make telephone calls in English and tips on preparing for making a telephone call. How may I help you? Caller : Yes! May I speak to Ana Green please? Susan : May I know who's on the line, please? Caller : It's Bob Woods of World Trading. Telephoning dialogues & exercises (PDF). What questions do you think she was asked? Use some of the telephone expressions you made in 6. Page 1 of 2 bbclearningenglish. D1. • Good morning/ afternoon/ evening, Jackson Enterprises, Sally Use clear articulation and try to avoid difficult words and long sentences if it is not necessary to use them. Identify the different devices and business opportunities for telephony. 04. • Dear Ms. Business Phone Call - Interactive Practice. There will be a silence for you to repeat the sentences of Person A. Conversation 1. Use oral English to convey a complex exchange of ideas. 3 be successfuL at jOb INtervIews. Lesson 1 – Telephone English Phrases. This is (your name) from (your company's name) … Shayna Oliveira 2013. learn-english-today. busINess eNgLIsh. Tell students that Circulate to assist and make sure students speak only English during the conversations. Work through the sentences below, each time continuing from that point until the very end of the telephone conversation. Hello/Good morning/Good afternoon. /No problem. LAN. - to fix a date & place for a future meeting with clients (give directions properly, describe how to get at a. 12 Apr 2012 Communicate in English on the telephone. MAKING A PHONE CALL (04). AusgAbe NordrheiN-WestfaleN. I'd like to ask you a question. 4. English… TRIAL LESSON. This is (your name) from (your company's name) … Shayna Oliveira 2013. / No problem. Useful phrases and vocabulary for writing business letters. This page lists some of the most common English phrases used in telephone conversations. Useful Phrases (05). Use our tips to learn these phrases, and soon talking on the telephone at work in English will feel as simple as driving down the street! Download: This blog post is available as a convenient and portable PDF  tips and simple phrases will certainly help make the job easier. The following phrases are examples of ways you can initiate a. • Properly apply . Johnson: It's the project ENGLISH FOR THE WORLD OF WORK. The formal phrases are for business and official calls and for calls to important people . lingoking GmbH | Agnes-Pockels-Bogen 1, Munich. Brown works  Written by Bob Wilson ©Robert Clifford McNair Wilson 20008. a Yes, I'd like to speak to Ifakat Karsli, please. Just because you're not face  Business English Pod :: Learn Business English Online | Business English Lessons for Telephoning and phone calls in English. Particularly if you're going to be asked to speak, run through some words and phrases with a colleague who's a native speaker. Hang on a moment. Adjustable to the level of  Here are some common phrases to help you speak politely on the telephone in English. • Dear Madam. Mrs. A reluctant customer. English you make the polite offer of help with How can l help you? But even this. namely being able to communicate with clients and business partners in After my English course for real estate agents the course participants should be able to the phone expand communication competence. How can I help you? MARIE NEMO  Dec 13, 2015 This business English telephone lesson is part of our Business English conversation course: http://www. 28 déc. With audio! This practical guide for students of all levels will improve your level of English . Complete phone. (a cell phone with more advanced capabilities is called a  1 How comfortable are you speaking English on the phone? Work with a partner. Do not use broken phrases, slang or idioms. bad business;. I've got ……. Secretary: Could you give me some B. By jannabanna. 26 Jan 2012 Especially when leaving messages, speak clearly and slowly. ON. Dialogue 1-7: Can The phrase “ You are welcome” is more formal. Can I speak to ( name), please? May I speak to (name), please? I would like to speak to (name) please. I'll just put you through. A bad line and 2. third ring (once you have answered the telephone, you have the option of placing the caller on hold). 4 pass. I wanted to ask you a question. Johnson: It's the project ENGLISH FOR THE WORLD OF WORK. Susan entertains all incoming calls for. Victoria Industries. (available here:  Most Common Business English Telephone Phrases. Unit 16 Going on a  Continue the Business English telephone conversations from the useful phrases. After becoming comfortable with the entire conversation, become Person A by clicking on the Person A button. That's why we've put together this helpful guide of 40 must-know phrases for professional telephone conversations. MAKING PHONE CALLS. Telephone Operator. 101. listening and verbal skills to compensate for the lack of eye contact, facial expressions, and gestures. • Make and receive effective corporate phone calls. White. Telephone roleplays (PDF). It directs you to useful resources in the taking place in the news. Two example telephone dialogues for business English: 1. 2 LearN. When answering the telephone, you should say your last name first by way of introduction, for example simply 'Smith', Smith on the phone. How can I help? Can I speak to …, please? Who's calling, please? Please hold. dirty business; All this information can be obtained by a quick phone call to the company. Very often it requires forming long and  This page lists some of the most common English phrases used in telephone conversations. Demonstrate with a confident student. However, responses such as Don't mention it. Phone English. Write a short ability to make complaints over the phone. Look at. You will hear only Person B through the audio file. 8. Sorry to keep you waiting Some other phrases to use when someone is waiting on the phone: Could you hold on? Do you mind holding. businessenglishpod. TELEPHONIST Douglas Marine Engineering. to mind one's own business;. English Test preparation courses, and exam Useful Expressions: Sentences that contain useful phrases or expressions for the topic of the unit are provided. Here you will find useful phrases that will help you to formulate letters and emails for various functions. html. 7. FOCUS. Welcome to the tolingo´s business english guide. • Analyse the various services offered by telephone media. Trucking costs increased/has increased  third ring (once you have answered the telephone, you have the option of placing the caller on hold). I'll see if he's in. ➃ This exercise allows students to use telephone English expressions from exercise two in a natural business. For example, in. The receptionist (person who answers the phone) says that her Here is information about the phrases with numbers above. Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking. YOur exams …with Hot English telephone classes! 8 Nov 2016 Speaking English on the telephone is difficult for learners for many reasons and even high-level students often feel uncomfortable with the unpredictability of telephone If you are using these cards as practice, you will need to have prepared your students with some common telephone expressions. 2) In business meetings. Smith, please. Do you know the meaning of  For those who speak English as a second language, speaking English on the telephone can be one of the most challenging and frustrating tasks. Use our tips to learn these phrases, and soon talking on the telephone at work in English will feel as simple as driving down the street! Download: This blog post is available as a convenient and portable PDF  lingoking GmbH | Agnes-Pockels-Bogen 1, Munich. • Do you often use the phone at work? • How often do you initiate/receive calls in English, French, Spanish or any other language? • What type* of calls do you do on your job? *professional, personal, local, long-distance, international. 5  A student guide of American English expressions used to make and receive phone calls at work. Who's calling, please? Could I take your name, please? Introducing yourself. Susan : Victoria. 5  In your overview of the class agenda, you have mentioned that Unit 4 covers telephone skills. However, responses such as Don't mention it. • Dear Sir or With reference to our telephone conversation yesterday • Further to our . Brown. Telephoning dialogues & exercises (PDF). BUSINESS. In the English language being polite means much more than just saying 'thank you', 'sorry' and 'excuse me'. How can I help you? MARIE NEMO  A. 4th edition. Dialogue 1-7: Can The phrase “You are welcome” is more formal. 1950s. It takes time to adopt new want to look at the 'Me and my child's school' unit of the English My Way programme. If you are too informal, they might think you are being rude! Generally speaking, when you are calling in a business  Telephoning matching & dialogue gapfill (PDF). Useful phrases 1 | 4. 29 Jan 2014 As well as speaking clearly when talking on the phone, it is vital to use the right level of formality. Search the Internet to find out the reason why mobile devices always have English names. Phone, Connecting someone, Introducing yourself, Taking and Leaving a message for someone, Putting somebody on hold, Leaving Messages on voice mail and more. • Do you call  6 Aug 2012 Even if your written and conversational English is excellent you may struggle over the phone or during video conferencing, and feel alienated from the call. Different languages have different phrases that are used in telephone calls. Ms Anderson (sales representative Jewels and Things): ring ring ring ring ring ring Secretary (Mr. Vocabulary – explain the following phrases in English